Refund and Returns Policy

1. General Overview

At globalexpos, we are committed to providing high‑quality products and a transparent shopping experience. This Refund and Returns Policy explains the conditions under which you may return items, request refunds, and the responsibilities of both the customer and the company.

2. Eligibility for Returns

2.1 Returnable Items

• Products must be unused, in their original packaging, and in the same condition as received.
• Items that are personalized, custom‑made, or marked as “final sale” are not eligible for return unless they arrive damaged or defective.

2.2 Time Frame

Requests for returns must be submitted within 30 calendar days from the date of delivery. After this period, returns will not be accepted.

3. Return Process

3.1 Initiating a Return

To start a return, contact our support team at [email protected] or call +1(806)737-9486‑9486. Provide your order number, the item(s) you wish to return, and the reason for the return.

3.2 Return Authorization

Our team will issue a Return Authorization (RA) number and detailed instructions for shipping the product back to us. Returns sent without an RA number may be refused.

3.3 Shipping Costs

Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part (e.g., wrong item shipped, damaged product). In such cases, we will provide a prepaid shipping label.

4. Refunds

4.1 Refund Method

Refunds will be issued to the original payment method used for the purchase. Credit card refunds may take 5–10 business days to appear on your statement.

4.2 Refund Amount

• Full purchase price of the returned item, minus any original shipping charges, unless the return is due to our error.
• Restocking fees (up to 15 %) may be applied to non‑defective returns, and will be disclosed before the return is approved.

5. Defective or Damaged Items

If you receive a defective or damaged product, notify us within 7 days of receipt. We will arrange for a replacement, exchange, or full refund at no additional cost to you. Photographic evidence of the damage may be requested.

6. Customer Responsibilities

• Provide accurate contact information when placing an order.
• Inspect the package upon delivery and report any issues promptly.
• Follow the return instructions and include the RA number on the return package.
• Ensure the returned item is securely packaged to prevent further damage during transit.

7. Legal Disclaimer

This Refund and Returns Policy does not affect any statutory rights you may have under applicable consumer protection laws. In the event of a conflict between this policy and local law, the law will prevail.

8. Contact Information

If you have questions or need assistance, please reach out to us:

• Email: [email protected]
• Phone: +1(806)737-9486‑9486
• Address: GlobalExpos Store,